FAQ
Our shipping times do vary. Products marked as ‘Fast Shipping’ or 'In Stock' are shipped to the courier for delivery within 24 hours from Monday to Saturday
Products not marked as ‘Fast Shipping’ or 'In Stock' (including contact lenses) have their shipping time listed on their individual product page.
Once your product is shipped to the courier, delivery to your doorstep usually takes an extra 3-5 working days
Remember that all orders with prescription lenses will take an additional 2-5 business days to process.
As soon as your eyewear is shipped to the courier, you will receive an email with the tracking information. It means you can easily check the status of your order!
Do you ship internationally?
You bet we do! We are happy to deliver to almost every country worldwide. If you have a query about whether your country is on our list, don't hesitate to contact us!
How will I know when my order has been shipped?
As soon as we ship your order we send you an email to let you know. It contains all the courier tracking details so you can track your parcel right to your doorstep any time of the day or night.
Do I have to pay any custom duties?
No way! That’s on us, not you. If, in the unlikely event that your parcel is held by customs and you are notified you have to pay additional custom duties, we will 100% fully reimburse the costs.
All you need to do is request a formal invoice once you have paid, and submit a copy to our customer services team so we can sort out your reimbursement.
Our one exception: Please note that we do not refund Brazilian customs duties or taxes. Due to the nature of the Brazilian Trade Regulations, all customers in Brazil are fully-responsible for any custom duties or taxes incurred.
Return & Refunds
Let's face it — buying from the internet can be difficult and time-consuming. Therefore, we've introduced a hassle free process which includes a 100 days return policy for your order (prescription lenses are also included).
For more on our return policy, click here.
If you would like to return your order, then don’t hesitate to contact us to request for an RMA (Return Merchandise Authorization) number for the return slip which can be found
What are the payment methods?
Good question! The answer is - all major credit cards through our secure Global Collect and PayPal e-commerce banking platforms are accepted. Read more about the banking platforms, here.
What we don’t accept:
Payments upon the arrival of your order or payments in installments
Please note that the cancellation of the order is possible at any time before the order is shipped to you.
We do not accept payments upon arrival or payments in installments.
Note that all payments will be processed at the moment of placing the order, however, the cancellation of the order is possible at any time before the order is shipped to you.
Can I get an invoice?
Sure! You can download your invoice here
Can I trust the authenticity of the products?
100% you can.
We guarantee that all our products are the real deal. We work directly with the manufacturers and distributors of each brand to be sure of it. We also offer 2 years warranty on all our eyewear and 100 days to return your order in case you are not totally satisfied with the purchase.